You pick the service tier — economy or express. Cargosender books it through Eurosender's courier network, which assigns the specific courier.
It's one of the most common questions after getting a quote: the price is shown, the transit time is shown, but nowhere is there a dropdown for 'DHL' or 'GLS.' That's not an oversight in the booking form — it reflects how the underlying booking actually works.
Cargosender books every shipment through Eurosender's courier network. When you request a quote, Eurosender returns a set of service-tier offers — typically something like Economy, Regular Plus, or Express — each with its own price and estimated transit time. What you're choosing between is the service tier, not a named carrier. The specific courier that actually collects and delivers your parcel is assigned behind the scenes as part of that service, and isn't a field either you or Cargosender can select directly.
This isn't a policy choice as much as a technical one. The quote and order data that Eurosender's system returns to Cargosender identifies each offer by its service tier and an internal reference number for the assigned courier — not by a brand name. That reference isn't resolved into 'DHL' or 'UPS' anywhere in the data Cargosender receives, at quote time or after the order is placed, so there's no name for Cargosender to display or for you to pick from even if the interface offered a dropdown.
In practice, this is similar to how some multi-carrier logistics platforms work generally: the platform optimises which courier handles a given shipment — by route, service level and capacity — and the customer selects the outcome they want (price, speed) rather than the specific operator delivering it.
| You choose this | You don't choose this |
|---|---|
| Service tier (economy vs express) | Which named carrier handles the shipment |
| Pickup date and address details | Whether that carrier offers its own money-back guarantee on your booking |
| Declared value and additional insurance | Which specific vehicle, depot or driver route is used |
| Delivery instructions in the booking notes | A guaranteed specific arrival time |
General information about how specific carriers operate — their typical service tiers, network coverage, or published transit-time claims — is genuinely useful background reading, and Cargosender publishes carrier guides and comparisons for exactly that reason. But that general information describes what those companies publish about their own services, not a promise about which one will handle your specific Cargosender booking. Treat carrier-specific comparisons as background context for understanding the market, not as a way to predict or influence which courier you'll get.
No — Cargosender doesn't offer carrier selection. You choose the service tier (economy or express) at quote time; the specific courier is assigned by Eurosender's network as part of that service.
Tracking information and delivery confirmation come from the courier that handled your shipment, so you'll typically see which network's tracking system and delivery process applied once it's moving — but this isn't information selectable or guaranteed in advance.
The price difference reflects the service tier itself — economy vs express — which includes different transit-time expectations and handling. It isn't a way to select a specific carrier brand.
Not necessarily. Carrier assignment can vary between bookings on the same route depending on availability and network capacity at the time each order is placed.
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