Hello,
how can we help?

You can reach our customer support team by email at support@cargosender.com. Our Help Center is available 24/7 for self-service guides and FAQs.

Our Help Center is available 24/7. Customer support is available Monday–Friday, 09:00–17:00 Portugal time, and closed on Portuguese public holidays. We aim to respond as soon as possible during business hours.

If your package is lost or delayed, contact our support team immediately with your tracking number. We will coordinate with the courier to locate and resolve the issue.

If your package arrives damaged, take clear photos of the damage and the packaging. Contact support immediately to file a claim. Insurance coverage may apply based on your selected service.

Modifications depend on the shipment status. If we haven’t picked up your package yet, you can usually modify the delivery address or recipient details. Contact support as soon as possible for urgent changes.

To request a refund, contact support@cargosender.com with your booking reference. Cancellation may be possible before collection. Refund eligibility depends on the booking stage, applicable carrier charges and Cargosender's service fee — see our Refund & Cancellation Policy for full details.

Delays can occur due to weather, customs, or carrier issues. If your shipment exceeds the guaranteed delivery timeframe, contact support to discuss your options.

Cargosender is a shipping platform that allows you to book, track, and manage shipments with various courier services. Simply enter your package details, compare prices, and complete your booking online.

Click the ‘Sign Up’ button on our homepage, enter your email, set a password, and verify your email to start using Cargosender. You can also sign up via Google or social accounts.

No, you can book shipments as a guest. However, creating an account allows you to track orders, manage shipments, save addresses, and access exclusive offers.

Enter your pickup location, delivery address, package weight and dimensions. Select a courier service, confirm pricing, and complete payment. You’ll receive a tracking number immediately.

Yes, you can schedule a pickup for a future date (up to 30 days ahead) while booking. Choose your preferred pickup date and time during checkout.

We support standard parcels, documents, express deliveries, and international shipments. Courier services vary by location and shipment type.

Use our free shipping calculator on the homepage. Enter your package details (from, to, weight, dimensions) to get an instant quote from available couriers.

Customs duties and import regulations apply. International shipments may have longer processing times. Certain items are restricted—check our prohibited items list during booking.

During checkout, select your preferred pickup date and time window. Our driver will collect your package from your specified location. You'll receive confirmation with the exact time window.

Delivery times depend on your selected service and destination. Domestic deliveries typically take 2-5 business days, while international shipments may take 7-15 business days.

Yes, Cargosender provides real-time tracking. You can monitor your package from pickup to delivery using the tracking number sent to your email.

If you miss your pickup, contact support immediately to reschedule. We'll try to arrange another pickup as soon as possible. Additional charges may apply.

Address changes may be possible if the shipment hasn't been picked up yet. Contact support@cargosender.com immediately to request changes.

Our driver will leave a notice and attempt redelivery the next working day. You can contact support to arrange alternative delivery arrangements.

We deliver to most populated areas. For remote locations, contact support to check availability and possible surcharges.

Credit or Debit Card (Visa, Mastercard, American Express), Google Pay and Revolut are available directly on our booking form. Payment is then processed securely through Revolut Checkout, which may offer further payment methods depending on your device — available payment methods are shown at checkout. We don't offer PayPal. Payment is captured at the time of booking; we don't currently offer a pay-later or deferred payment option.

Yes, all transactions are secured with SSL encryption and PCI-DSS Level 1 compliance. We never store your full card details.

Check your card details, available funds, and try again. If the issue persists, try a different payment method or contact support@cargosender.com.

A receipt is emailed after your booking is confirmed. If you don't receive it, contact us at support@cargosender.com.

Yes, we support multiple currencies and international payment methods depending on your location. Currency conversion rates apply.

Invoices are issued manually by Cargosender after each confirmed booking and sent to you by email. They are not automatically generated or available for download from the dashboard.

Use a sturdy, sealed box with 3+ inches of cushioning (bubble wrap, packing peanuts, or foam). Place heavier items at the bottom and fill empty spaces to prevent movement.

Maximum weight is 300 kg per package. Maximum dimensions are 400cm combined length + 2× width + height. Check your courier during booking for specific limits.

Prohibited: explosives, flammable liquids, gases, weapons, ammunition, narcotics, counterfeit goods. Restricted: batteries, alcohol, some chemicals. Check during booking.

Yes, you'll receive a shipping label after booking. Print it and attach it securely to the top and side of your package before pickup.

Wrap items individually in bubble wrap. Use double-walled boxes with 4+ inches of cushioning on all sides. Mark 'FRAGILE' on multiple sides.

Yes, pack electronics in original boxes or anti-static bags with padding. Consider optional insurance for high-value items.

Liquids must be in sealed, leak-proof containers placed in waterproof bags, then in a leak-proof box with absorbent material. Some liquids are restricted—check during booking.

Use the tracking number from your confirmation email on our tracking page, or visit ‘My Orders’ in your account dashboard for real-time updates.

Updates appear within 2-4 hours of pickup. Subsequent updates occur at each scan point (in transit, out for delivery, delivered).

Delays occur due to weather, customs clearance, or high volumes. Track for updates or contact support if delay exceeds guaranteed delivery time.

Contact support@cargosender.com immediately with your tracking number. We’ll coordinate with the carrier to locate it. File a claim if not found within 30 days.

Take clear photos of the damage and packaging immediately upon receipt. File a claim within 30 days via your account dashboard with photos as evidence.

Cancellation may be possible before collection. Refund eligibility depends on the booking stage, applicable carrier charges and Cargosender's service fee — see our Refund & Cancellation Policy for full details. Contact support immediately to request a cancellation.

Yes, email notifications are sent for: pickup, in transit, out for delivery, and delivery confirmation. SMS alerts available on request.

Enter pickup/delivery locations, package details, select a courier, confirm pricing, and pay. You'll get a tracking number and shipping label immediately.

Yes, you can book as a guest. However, an account lets you manage bookings, track shipments, save addresses, and access exclusive offers.

Changes depend on shipment status. If not yet picked up, contact support@cargosender.com to modify address, recipient, or pickup time.

All past and active bookings are in 'My Orders' section of your account dashboard with full details and tracking information.

Yes, save multiple addresses in account settings for quick access during future bookings.

Use our free shipping calculator on the homepage. Enter from/to locations, weight, and dimensions for an instant quote.

Cost depends on: distance, actual weight, dimensional weight (size), service speed, and current market rates. The higher of actual/dimensional weight is charged.

Yes! Use our free quote tool with no obligation. Enter your shipment details and compare prices from available couriers.

No hidden fees. Your quote includes all charges. Additional fees only apply for optional services (insurance, special handling). Customs duties apply to international shipments.

Not currently — there's no separate business account or volume-based discount tier. Every quote reflects the same transparent, per-shipment price regardless of how much you ship.

Optimize packaging (smaller/lighter), use standard shipping instead of express, and consolidate shipments where possible. We don't currently offer volume-based discounts.

Cargosender is an international shipping platform that connects you with multiple courier services (DHL, FedEx, UPS, GLS, DPD) to find the best rates and fastest delivery options for your shipments worldwide.

Unlike working with a single courier, Cargosender sources rates across a network of 20+ carriers instantly, so you save up to 60% on shipping costs and pick the service tier that best fits your needs in terms of speed and price.

Anyone can use Cargosender - individuals shipping personal items, small businesses, e-commerce stores, and enterprises. No minimum volume required. You can book as a guest or create an account to manage multiple shipments.

Cargosender operates in 180+ countries and territories worldwide. You can pick up from most populated areas and deliver to virtually anywhere. Check our service availability during the booking process.

Yes, we ship to 180+ countries. Enter your destination during booking to see available services, delivery times, and any restrictions.

Customs duties are import taxes charged by the destination country based on item value, type, and local rates. Recipients may need to pay additional duties upon delivery.

Most require a commercial invoice. Some countries need certificates of origin, customs forms, or import licenses. Upload documents during booking.

Yes, we manage customs clearance as part of our service. In some cases, recipients may need to complete customs declarations or pay duties.

Typically 7-15 business days depending on destination and customs clearance. Times shown during booking are estimates based on current conditions.