Frequently Asked Questions
Everything you need to know about shipping with Cargosender. From booking to delivery tracking.
Getting Started
Cargosender is an innovative online logistics platform that connects you with 20+ trusted international couriers (DHL, FedEx, UPS, DPD, GLS, and more) to help you ship parcels, packages, and pallets worldwide at the best rates.
π― What we do:
- Compare rates from multiple carriers instantly
- Book door-to-door deliveries in seconds
- Track your shipments in real-time
- Save up to 60% on shipping costs
- Provide 24/7 customer support
4 simple steps:
Enter Your Shipment Details
Weight, dimensions, origin, destination, parcel type
Compare Courier Rates
Get instant quotes from multiple carriers with delivery times
Book Your Shipment
Select your preferred courier and complete payment
Track & Deliver
Pickup happens automatically, track your parcel in real-time
Shipping & Delivery
Delivery times vary by route and service type:
πͺπΊ EU Countries (Economy)
2-5 business days
πͺπΊ EU Countries (Express)
1-2 business days
π Worldwide (Standard)
5-15 business days
π Worldwide (Express)
2-7 business days
β±οΈ Note: Customs clearance may add 1-5 additional days for non-EU shipments
Door-to-door delivery means the courier picks up your parcel directly from your location and delivers it directly to the recipient's address. No need to visit a courier office!
β How it works:
- Courier arrives at your address for pickup
- Parcel is transported to sorting facility
- Package is handed to delivery courier in destination country
- Recipient receives at their door with tracking updates
Pricing & Surcharges
Surcharges apply when your parcel doesn't meet carrier requirements:
β Undersized Parcel
Dimensions below 15Γ11Γ1 cm β Extra β¬3-8 fee
βοΈ Underweight Parcel
Weight below 1 kg β Extra β¬2-5 fee
π Volumetric Weight Exceeded
Large, light items charged as heavier β Extra 20-50%
ποΈ Remote Area Delivery
Rural/island destinations β Extra β¬5-20 fee
π‘ Pro Tip: Verify your dimensions and weight BEFORE booking to avoid surprises!
Volumetric weight is charged when your parcel is large but light. Couriers charge based on whichever is greater: actual weight or volumetric weight.
π Formula:
Volumetric Weight = (Length Γ Width Γ Height) Γ· 5000
Example: A box measuring 60cm Γ 40cm Γ 40cm
(60 Γ 40 Γ 40) Γ· 5000 = 19.2 kg volumetric weight
If actual weight is 5 kg, you're charged for 19.2 kg β
π‘ Minimize volumetric weight: Use smaller boxes, remove air, use lightweight packaging
Safety & Insurance
Standard Coverage: All shipments include basic liability coverage (approx. β¬11/kg for road carriers)
β Included in Your Booking:
Basic carrier liability for damage/loss during transit
β οΈ Limited Coverage:
Carrier liability may not cover high-value items (electronics, jewelry, documents)
π‘οΈ Optional Declared Value Insurance:
Available at checkout for high-value parcels (typically 1-2% of value)
π¦ Recommendation: Declare value for items over β¬100
Cargosender partners with 20+ trusted global couriers:
Each courier has different strengths for different routes and parcel types. Cargosender shows you all options so you can choose the best one.
Customs & International
Customs processing depends on destination:
πͺπΊ EU Shipments (Inside EU)
NO customs inspection. Delivered directly.
π International Shipments (Outside EU)
YES, customs clearance required. Add 1-5 extra days + possible customs duties/VAT
π What you need to know:
- Commercial Invoice required for international shipments
- Recipient may pay customs duties (not your responsibility)
- Accurate value declaration prevents customs delays
- Some countries have import restrictions
π Commercial Invoice (Required)
Lists items, quantities, values, HS codes. Required for all non-EU shipments
π Packing List (Recommended)
Itemizes contents. Helpful for multi-item shipments
βοΈ Shipper Reference (Optional)
Your internal tracking number for organization
π‘ Cargosender automatically generates most documents. You just provide item descriptions and values.
Tracking & Support
Tracking is available in multiple ways:
π± Cargosender Account
Login and see real-time status of all shipments
π§ Email Updates
Automatic notifications for pickup, transit, delivery
π Courier Tracking
Direct tracking link provided for each shipment
π² SMS/Push Notifications (Optional)
Real-time alerts on key delivery milestones
We're here to help 24/7:
π¬ Live Chat
Instant help within seconds. Available 24/7 in your Cargosender account
π§ Email Support
support@cargosender.com (Response within 2 hours during business hours)
π§ Help Center
Comprehensive guides and FAQs for self-service help
Account & Payments
Multiple secure payment options:
All payments are processed securely through our partner Revolut. Your card details are never stored on our servers.
No account required! You can book as a guest, but creating an account offers benefits:
β Benefits of Creating an Account:
- Save addresses for faster checkout
- View all your shipments in one place
- Track multiple parcels at once
- Access exclusive deals and discounts
- Manage billing and invoices
Account creation takes 1 minute with just email and password. It's free!
Can't find your answer?
Chat with our support team 24/7 or email support@cargosender.com