Cargosender books your shipment with a logistics provider — it doesn't operate the trucks, planes or depots itself. Here's what that distinction actually changes.
Cargosender's Terms and Conditions state it plainly: Cargosender acts as a freight forwarder, not as a carrier. By placing an order through Cargosender.com, the client authorizes Cargosender, in its own name and on behalf of the client, to order logistics services from a logistics provider that meets the requirements for executing the ordered service.
In practice, this means Cargosender arranges and manages the booking — quoting, taking payment, communicating, and handling claims and complaints on your behalf — while a separate logistics provider actually collects, transports and delivers the parcel. This page explains what that split actually changes for you, not just the legal label attached to it.
Handled by Cargosender.
Handled by the logistics provider Cargosender books with.
Handled by Cargosender, on your behalf.
Governed by the provider's own terms and applicable transport law (e.g. CMR, Montreal Convention), not Cargosender directly.
Handled by the relevant country's customs authority — not Cargosender or the provider.
The provider's own Terms and Conditions apply alongside Cargosender's — a size, weight or item restriction can come from either document, and both govern your shipment.
Cargosender is not the party physically responsible for a delay or damage in transit — that responsibility, and its liability limits, sit with the logistics provider under the applicable transport convention, though Cargosender manages the claims process for you rather than leaving you to deal with the provider directly.
Cargosender explicitly does not act as a customs broker — customs compliance in both the export and import country remains the client's responsibility, per the terms.
It explains why a claim goes through Cargosender rather than being paid out by Cargosender directly on the spot: Cargosender's Claims department manages claims on behalf of clients against the logistics provider or insurance companies, and the provider or insurer decides the outcome within its own stated timeframes — a delay in that decision doesn't fall on Cargosender to fix unilaterally.
It also explains why liability limits reference conventions like CMR and the Montreal Convention rather than a number Cargosender sets itself — those figures come from the transport law that governs the logistics provider actually moving the shipment, not from Cargosender's own policy.
No — Cargosender is a freight forwarder. It books the logistics service with a separate logistics provider, who physically collects, transports and delivers the shipment.
Cargosender's Claims department raises and manages the claim on your behalf against the logistics provider or insurer, who decides the outcome under their own liability terms — Cargosender facilitates the process rather than being the party that independently pays out.
Both. The logistics provider's own terms and conditions apply alongside Cargosender's, and a restriction from either document can affect your shipment.