For shipments that don't fit the instant-price categories, Cargosender's terms describe a separate, manually-reviewed path — here's exactly how it works.
Cargosender's Terms and Conditions (§2.1.1) describe the normal online path as choosing from the available services with visible prices offered on the platform. The same section adds: if none of the services meets the user's specific need, they may request a Custom Offer instead — and the order is only considered placed once the client accepts the offer they receive back.
This isn't a hypothetical fallback described only in legal text — it's a real, separate request path on the site (distinct from the instant quote flow), used specifically when a shipment's details don't map cleanly onto envelope, package or pallet at the prices shown.
Unlike the standard flow, no price is shown or charged at this step — you're describing a shipment the instant-quote categories don't fit.
A person, not the instant pricing engine, looks at what you've described before anything is priced.
The on-site confirmation states plainly that staff will check the order details and respond by email — this is a manual process with no instant answer.
Per §2.1.1, an order is only considered placed once you accept the offer you receive — nothing is booked automatically before that.
If you accept, Cargosender proceeds to book the logistics service, the same as any other order.
It is not a faster path — it trades an instant price for a manually reviewed one, so expect a wait rather than an immediate answer.
It does not bypass Cargosender's prohibited items list or its restriction on being a customs broker — a Custom Offer is still bound by the same Terms and Conditions as any other order.
Submitting a request does not place an order — under §2.1.1, the order is only placed once you accept the offer you're sent back.
No — that's the point of this path. It's for shipments the instant-price categories don't fit, and Cargosender's staff review the details manually before responding by email.
No. Per Cargosender's terms, the order is only considered placed once you accept the offer you receive back — submitting the request itself doesn't create a payment obligation.
No — a Custom Offer is still bound by the same Terms and Conditions as any standard order, including the prohibited items list. It changes how the price is set, not what can be shipped.
Most shipments fit envelope, package or pallet — check before requesting a Custom Offer.
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