Pickup and delivery
Collection times generally fall within regular business hours, though specific timing depends on the courier’s schedule in your area. You'll receive an estimated time window after booking.
Same-day collection may be available in some locations, but it depends on the courier’s schedule and service type. Please check availability when booking.
Some couriers offer specific time frames for collection for an additional fee. Check during booking to see if this option is available for your location and shipment.
Tracking information is typically provided after the collection. You’ll receive an email with your tracking number once the parcel is in transit.
Yes, parcels can be collected from and delivered to non-residential addresses, including companies and hotels. Ensure that someone is available to receive or hand over the package.
Standard pickup and delivery are usually done on business days, excluding weekends and public holidays, although some couriers offer weekend services for an additional fee.
You can track the parcel’s status online with the tracking number provided. When it’s out for delivery, you’ll often receive an update.
While it’s ideal to be present, someone else (such as a colleague, family member, or receptionist) can hand over or receive the package on your behalf if necessary.
Yes, someone else can hand over your package, as long as they have all the necessary details and access to the package.
Some couriers offer drop-off points for convenience, allowing you to leave the parcel at a designated location. Check if this option is available for your selected service.
If delivery attempts are unsuccessful and no alternative arrangements are made, the parcel may be returned to the sender after a specified period, depending on the courier’s policy.
To avoid returns, ensure all address details are correct, and that someone is available to receive the package. Additionally, tracking the shipment closely will help address any issues promptly.