Packaging
To book, simply enter your shipment details on our website, choose a service, confirm the address, and complete payment to schedule your shipment.
The choice of service depends on your specific needs—consider factors like delivery speed, budget, and package size. For help choosing, our platform offers service comparisons.
Yes, you can send multiple parcels, but each will be priced and handled individually based on its own weight and dimensions.
No, attaching parcels together is not recommended as it can cause damage or affect delivery; each parcel should be packed and labeled separately.
No, plastic or rough bags are generally not suitable for shipping, as they offer limited protection and may not meet courier requirements.
Yes, reusing sturdy cardboard boxes is acceptable as long as they are undamaged and strong enough to protect the contents.
Yes, suitcases can be used if securely wrapped in protective materials like stretch film, but they must be labeled properly.
No, please remove all previous labels to avoid confusion during transit.
Yes, you can add these labels, but please note that they do not guarantee special handling by the courier.
Use a sturdy box, wrap items individually with bubble wrap, and fill empty spaces with cushioning materials to prevent movement inside the box.
These bags are not ideal for shipping, but if used, they should be wrapped securely and clearly labeled for transit.
Couriers do not assist with packing; please prepare your items beforehand.
Collection and delivery times vary based on the courier and service type, typically between standard business hours, Monday through Friday.
No, a complete and accurate address is required to book a shipment and ensure successful delivery.
Same-day pickups may be available, but they depend on location and courier availability.
Generally, direct contact with drivers isn’t possible, but tracking updates are provided.
You can get a general estimate, but the complete address is needed for accurate pricing.
Some services may offer a preferred time window, but this depends on the courier’s schedule and policies.
This varies by courier; most standard services operate during regular business hours and exclude holidays.
Some couriers offer weekend services, but these may incur additional charges or have limited availability.
Tracking codes are usually provided shortly after the package is picked up.
Use the tracking code provided to monitor your shipment’s status on our platform or the courier’s website.
If a scale is unavailable, try estimating based on known weights, but for accuracy, it’s best to use a scale.
Generally, drivers do not carry weighing or measuring devices; ensure measurements are accurate before booking.
Include an alternative contact method, such as an email, or use an international number where possible.
Multiple parcels may arrive together, but this is not guaranteed as each parcel’s route may vary.
If you miss the pickup, you may need to reschedule; additional charges may apply.
The courier typically attempts delivery again or arranges for pickup at a nearby location.
Customs clearance may require additional information or duties; please follow the courier’s guidance.
Yes, rebooking is possible but may require an additional fee, depending on the courier’s policies.
Contact our support team to reschedule or arrange another collection.
Delays can happen due to various factors, including customs or weather. Track your package or reach out for support.
Yes, confirmation is typically provided for both pickup and delivery via email or tracking updates.
This depends on the courier; some may provide a notification, but it’s not guaranteed.