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If the weight of your parcel exceeds the weight declared at the time of booking, the courier company may charge you an additional fee based on the excess weight. Your parcel may also be delayed until the necessary adjustments are made.
Similar to weight, if the dimensions of your parcel exceed those specified in your booking, you may incur additional charges. The courier may hold the shipment until the correct pricing is established.
If the weight and dimensions are less than what you booked, you typically won’t receive a refund for the difference. However, your parcel will be accepted for shipping without issue.
Volumetric weight is calculated using the formula: Length x Width x Height (cm) / 5000. This formula helps determine the shipping cost based on the space the parcel occupies, rather than just its actual weight.
Not necessarily. While the courier may hold the parcel for adjustments or additional charges, it won't be automatically returned. The company will typically contact you to resolve the issue.
The surcharge for overweight and oversized dimensions varies by courier and can depend on the extent of the excess. Check with your specific courier for their pricing structure regarding surcharges.
Yes, you can usually add extra insurance to your parcel at the time of booking. This provides additional coverage in case of loss or damage, ensuring you’re compensated for the value of the contents.
If your parcel is damaged during transit, you should report the issue to the courier company as soon as possible. They may require photos and a description of the damage for processing your claim.
If your parcel is lost, contact the courier company immediately to initiate a claim. They will investigate the matter and, depending on your insurance coverage, you may be eligible for compensation.
To prevent loss or damage, ensure that your parcel is properly packed with adequate cushioning and secure sealing. Use sturdy boxes, label fragile items clearly, and keep a detailed inventory of the contents.
Parcels are typically lost due to incorrect address details, mishandling during transit, or improper packaging that leads to damage or separation from the tracking system.
Damage can occur due to rough handling, insufficient packaging, exposure to adverse weather conditions, or when parcels are stacked improperly during transportation.
To deal with loss or damage, promptly contact the courier service to report the issue. Provide all necessary documentation, including tracking numbers and photographs if applicable, and follow their claims process to seek compensation.