A free-text field on the booking form is included in the order sent to the courier — what happens to it after that isn't something we can verify from here.
Cargosender's booking form has a delivery instructions field — labelled 'Anything the driver should know' — that accepts free text up to 500 characters. What's verifiable from the booking system itself: if you type something in this field, it's included, trimmed, as the order's `comment` when the order request is sent to Eurosender, the logistics provider Cargosender books through. If you leave it empty, no comment field is sent at all.
One real limitation worth knowing: Eurosender's own order validator only accepts Latin-script text in this field. To stop a paid order getting stuck on a rejected character after payment, Cargosender folds accented letters to their plain equivalent (ü becomes u, ç becomes c) before sending, so instructions written in Portuguese, Spanish, French or German keep their meaning. Anything outside that — Cyrillic, Chinese, Arabic script, emoji — is silently removed before the order is sent, and if what's left is nothing at all, the field is dropped entirely rather than sent empty.
What this doesn't establish: whether Eurosender's own systems then display this comment to the actual delivery driver, or whether a driver reads or acts on it. That's Eurosender's internal operational process, which isn't something visible from Cargosender's own code or accessible to verify here — so treat the instructions field as reliably reaching the order record sent to the carrier, not as a guarantee about what happens at the doorstep.
Whether the comment reaches the driver's handheld device or is shown to them at the point of delivery — this depends on Eurosender's own systems, which this trace doesn't cover.
Whether a driver reads or follows the instruction even if it is displayed — no evidence either way is available from the booking system.
It doesn't replace a correct, complete address — see the address formatting guide for what the address itself needs to include.
It has a 500-character limit and isn't the field for anything essential to delivery itself, like a PO box or hotel declaration — those have their own dedicated booking requirements.
It's on the address step of the booking form, labelled "Anything the driver should know (optional)" — a free-text box with a 500-character limit.
No, it's optional. If left empty, no comment is sent with the order at all.
What's confirmed is that it's included in the order request sent to Eurosender, in Latin-script form. Whether it's then shown to or followed by the delivery driver depends on Eurosender's own internal process, which isn't visible from Cargosender's side — so it shouldn't be relied on as a guarantee.
Those characters are removed before the order is sent — Eurosender's system only accepts Latin-script text in this field. Accented Latin letters (like ü or ç) are converted to their plain equivalent rather than dropped, so the meaning of a Portuguese, Spanish, French or German note survives; anything else does not.
No — this field is a note attached to the address you've already booked to. Address changes work differently and, per Cargosender's terms, aren't guaranteed once a label has been created — see the address formatting guide for what that means in practice.
Add anything the driver should know on the address step — it takes a few seconds and can prevent a failed first attempt.
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