What the terms actually require of you when the driver arrives — not general advice, but the specific conditions attached to a missed or delayed pickup.
Cargosender's Terms and Conditions (§3.3) place specific, concrete obligations on the client at the point of collection, not vague expectations: pick-up and delivery are provided to the main door of the building, loading and unloading for freight or palletised cargo must happen from the ground floor within a 30-minute window (extended time can incur extra costs), and the shipment needs to be easily accessible — errors or incomplete information create liability for the resulting costs. None of this is Cargosender being strict for its own sake; it's the actual, published condition your booking is made under.
This page turns those specific terms into a practical readiness checklist for the day itself, rather than repeating the packing or labelling detail already covered elsewhere. It's specifically about the physical handover moment, after you've already booked — for what a quote actually needs before you book in the first place, see the separate pre-quote checklist instead.
| Situation | What the terms say happens |
|---|---|
| Driver arrives but the shipment isn't ready or accessible | This is treated as a failed pickup — additional costs may apply, and errors or incomplete information create liability for the client. |
| Loading/unloading takes longer than the 30-minute ground-floor window | Extended time may incur extra costs, per §3.3. |
| The scheduled pickup doesn't happen at all | The client must inform Cargosender immediately to arrange a second pickup attempt — waiting for the driver to reach back out isn't the stated process. |
Assuming the driver will come inside or upstairs to collect — pickup is provided to the main door of the building.
Not having a working local number available — this is a stated requirement, not a courtesy.
Treating the collection window loosely — pick-up may occur earlier or later than scheduled, so being ready with margin matters more than assuming a fixed time.
Waiting to see if the driver calls back after a missed pickup instead of reporting it immediately, as the terms require.
Pick-up and delivery services are provided to the main door of the building, per Cargosender's terms — not further inside.
The terms state pick-up may occur earlier or later than scheduled — build in some margin rather than assuming an exact time.
This is treated as a failed pickup, which can carry additional costs, and errors or incomplete information on your side creates liability for the resulting costs under the terms.
Yes — for freight or palletised cargo, the terms make the client responsible for providing necessary equipment and manpower for ground-floor loading and unloading within the 30-minute window.
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